We are looking for an energetic individual to join our team as an Customer Onboarding Specialist for our large mid-market and enterprise customers. You will lead customers through the successful onboarding and adoption of our complex SaaS platform and act as a trusted partner—translating customer needs into configured solutions, managing implementation timelines, and ensuring customers are set up for long-term success.

This is a hands-on role ideal for someone who enjoys problem-solving, customer interaction, and working in a fast-paced startup environment where processes are still evolving.

Responsibilities include:

Lead end-to-end customer implementations from kickoff through go-live
Configure the software to meet customer requirements, including integrations, workflows, and user settings
Develop and manage implementation plans, timelines, and milestones
Coordinate with customer stakeholders to gather requirements and validate success criteria
Deliver live and recorded training sessions for customer teams
Ensure customers understand product capabilities and how to use them effectively
Identify opportunities to improve customer workflows and drive deeper product adoption
Help define and improve implementation processes, templates, and tools

Required Skills:

Experience implementing SaaS products in a highly technical environment, with a strong understanding of software systems, workflows, and integrations (APIs, SSO, and data imports a plus).
Excellent project management and organizational skills
Prior experience working in a customer-facing role, enterprise experience preferred
Superior verbal and written communication skills with a keen attention to detail
Analytical and process-oriented mindset
Active team player, self-starter, and multitasker who can quickly adjust priorities
Experience working in a startup or fast-paced environment is a plus
Must be at least 18 years old
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must pass a drug test and background check, to the extent permitted by law
Must be able to work at our Salt Lake City HQ at least 3x/week

Note: This is a full-time position.

We offer a full benefits package and competitive compensation! Following are some highlights:

Health insurance
Dental insurance
Life insurance
Vision insurance
AD&D insurance
Paid vacation and sick time, commensurate with tenure
Retirement plan with company match
Onsite gym
Historic downtown SLC office location
Great access to the freeway, Trax, and FrontRunner
Stocked kitchen with drinks and snacks

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Enterprise Customer Implementation Specialist