About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.
Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership. 

About the role

We are building a new Customer Success organization to support our growing SaaS platform serving aviation and training organizations worldwide. Our product portfolio includes Training Management Systems (TMS), Safety Management Systems (SMS), Operational Content Management Systems (OCM), and we are on a journey to unify these offerings into a single, cohesive customer experience.

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond traditional Customer Success; you will actively connect teams internally, align customer outcomes across products, and ensure customers experience us as one company, one platform, one partner.

This is an ideal role for someone who thrives in complex SaaS environments, enjoys relationship-building, and is comfortable navigating cross-functional organizations.

This role is hybrid to our Dallas office with the expectation of attending the office 2 days per week, increasing to 3 days per week in time.

Key Responsibilities

Customer Relationship Management

Serve as the primary post-implementation point of contact for assigned customers
Build long-term, executive-level relationships with business stakeholders
Understand customer business goals, regulatory environment, and operational challenges

Cross-Product Customer Success

Own the holistic success of customers across TMS, SMS, and OCM
Translate customer needs across product boundaries and ensure internal alignment
Coordinate with Product, Support, and Account Management to deliver a seamless experience

Adoption, Value & Retention

Drive onboarding success, feature adoption, and best-practice usage
Monitor customer health using qualitative and quantitative indicators
Identify churn risks early and execute mitigation plans

Expansion & Growth Support

Identify opportunities for cross-sell, upsell, and expansion in collaboration with Sales
Support renewals by ensuring customers see measurable value prior to contract milestones
Educate customers on new features, modules, and platform enhancements

Voice of the Customer

Capture customer feedback and relay insights to Product and Leadership
Identify trends across accounts that inform roadmap, enablement, or process improvements
Represent the customer perspective in internal planning discussions

Essential Skills & Qualifications

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS company
Experience managing B2B enterprise customers, ideally in regulated or operationally complex industries
Proven ability to manage multiple stakeholders across different departments and seniority levels
Excellent communicator with experience in customer presentations, capable of clear and concise communication with internal teams, managers, and customers
Exceptional at building customer relationships with a keen understanding of customer and cross-departmental needs, striving to delight at every interaction
Quick learner, eager to develop, bring new ideas, and make swift decisions to overcome barriers
Experience with CRM and Customer Success tools (e.g., Salesforce, Gainsight, ChurnZero, or similar)
Willing to travel internationally on a regular basis and hold a valid passport

Preferred Skills & Qualifications

We are looking for someone with a connector mindset, who naturally bridges gaps between teams, products, and people. You should be customer-centric, diplomatic and persuasive. A structured and proactive contributor will thrive in this role.

Experience in aviation, aerospace, transportation, or safety-critical industries
Exposure to Training, Safety, Compliance, or Document Management systems
Experience supporting multi-product or platform-based SaaS offerings
Familiarity with global customers and cross-cultural communication
Experience contributing to the stand-up of a new Customer Success function

Why come aboard? 

✈️Unlimited PTO
💻Flexible work environment
✔️Paid Holidays

💰401(k) plan with company

❤️‍🩹Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)

🍼Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match

📖Ample learning and development opportunities

💸Employee referral bonus

Comply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Comply365

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