Job Title: Implementation Project ManagerOverview

We are seeking an experienced Implementation Project Manager to lead the successful onboarding and deployment of our platform for new and existing customers. This role is responsible for managing end-to-end implementation projects, ensuring timely delivery, high customer satisfaction, and seamless coordination across internal and external stakeholders.

Key Responsibilities

Lead end-to-end implementation projects, from kickoff through go-live and transition to ongoing support
Serve as the primary point of contact for customers during implementation
Define project scope, timelines, milestones, and deliverables in collaboration with clients
Coordinate cross-functional teams including product, engineering, integrations, and customer success
Manage data migration, system configuration, and integration setup (e.g., HRIS, payroll, APIs)
Identify risks, proactively resolve issues, and escalate when necessary
Ensure all project deliverables meet quality standards and client expectations
Drive customer adoption and readiness through training, documentation, and change management support
Track and report on project progress, KPIs, and implementation health
Maintain detailed project documentation and ensure a smooth handoff to Customer Success

Qualifications

3–7+ years of experience in project management, preferably in SaaS or technology implementations
Proven experience managing client-facing implementation projects
Strong understanding of software onboarding, integrations, and data workflows
Experience working with tools like Jira, Asana, Smartsheet, or similar
Excellent communication, organization, and stakeholder management skills
Ability to manage multiple projects simultaneously in a fast-paced environment
PMP, CSM, or similar certification is a plus

Preferred Experience

Experience with HR software, payroll systems, or enterprise SaaS platforms
Familiarity with API integrations, SFTP, or data migration processes
Background working with mid-market or enterprise clients

Key Competencies

Project planning & execution
Stakeholder communication
Problem-solving & risk management
Customer focus & relationship management
Attention to detail & organization

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Implementation Project Manager