Are you customer-focused, commercially minded, and driven by outcomes? Do you enjoy turning customer goals into practical, scalable solutions?

At Siteimprove, a global leader in digital accessibility, content optimization, and web governance, we empower organizations to deliver inclusive, high-performing digital experiences. With the launch of Siteimprove.ai, the only enterprise platform that unifies content compliance and content performance, we are leading the way in the AI era, helping organizations ensure their content performs for both humans and AI. From accessibility to SEO, analytics, and content strategy, our Agentic Content Intelligence Platform enables organizations to optimize content that is both compliant and discoverable by all.

As an Implementation Specialist, you will guide customers through the onboarding, configuration, and adoption of Siteimprove solutions. You’ll deliver high-quality implementations that enable customers to achieve value quickly while laying the foundation for long-term success. This mid-level, individual contributor role is ideal for someone who can independently manage implementations, partner effectively with customers, and contribute to continuous improvement in how we deliver our services.

What you will be doing

Own and manage multiple customer implementations from kickoff through go-live
Translate customer goals into effective platform configurations aligned to best practices
Configure, test, and validate solutions to ensure accuracy and quality of delivery
Partner with Sales and Customer Success to ensure a smooth handoff and consistent customer experience
Guide customers on setup decisions, workflows, and adoption best practices
Proactively manage timelines, identify risks, and resolve issues with minimal oversight
Communicate clearly and consistently with customer stakeholders throughout the implementation lifecycle
Contribute to documentation, templates, and playbooks to improve team efficiency and scalability
Share structured customer feedback with Product and internal teams

What we will love about you

2 to 5 years of experience in SaaS implementation, onboarding, or a similar customer-facing role
Strong understanding of how websites are built (HTML, CMS, basic tagging concepts)
Ability to translate customer requirements into practical technical configurations
Solid project management and organizational skills with the ability to manage multiple projects
Strong communication skills, with the ability to explain technical concepts in a clear, structured way
Ability to work independently while knowing when to escalate or seek support
Detail-oriented with strong follow-through and accountability

What we will love about you

Experience working with digital platforms (Accessibility, SEO, Analytics, or Content tools)
Familiarity with CRM systems and customer onboarding workflows
Exposure to SaaS delivery models and subscription-based customer lifecycles

In addition, we hope you will appreciate:

Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and volunteer leave.
Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Base pay will depend on the position, individual qualifications, market, and other operational business needs.

Siteimprove

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Implementation Specialist