Implementation Specialist

Company: Speedpoint

Department: Customer Success

Reports to: Director of Customer Success

Location: Hybrid (US) — Charlotte, NC or Wilmington, NC

Employment Type: Full-time

Compensation: $100,000 base

About Speedpoint

The performance and specialty automotive industry powers a passionate, high-performing segment of the economy — and it deserves software built with the same purpose and craftsmanship its shops bring to every build. Speedpoint is the Shop Management Platform built by people who love this industry, for the shops that drive it — one system for CRM, quoting, scheduling, payments, and reporting. We're building for a space the rest of tech has overlooked, and we're hiring competitive team members who want to help us win.

The Role

We’re looking for an Implementation Specialist to lead new Speedpoint customers from “Signed” to “Successful.” This role owns the technical and operational work of getting a shop live on our platform — from the initial hand-off out of sales through tenant setup, integrations, data migration, kick-off calls, and hands-on user training. Our customers are busy, hardworking shop owners and managers who value efficiency, clarity, and software that just works. You’ll be the person who makes that happen.

What You’ll Do

Onboarding & Implementation

Take the hand-off from Sales and initiate contact with new customers within a 3-hour window
Own backend setup, including tenant creation in the Speedpoint Admin Portal and a precise sequence of third-party integrations (Finix, Twilio, and others)
Lead Kick-Off calls to capture operational data (tax rates, labor rates, work hours) and understand the customer’s core business goals
Coordinate data migration from legacy systems (Shopmonkey, Tekmetric, and similar) and map existing processes to the Speedpoint “Daily Workflow”

Training & Enablement

Schedule and lead 45–90 minute training sessions for Power Users (day-to-day platform experts), Service Managers, and Bookkeepers
Deliver direct, concise training that respects the time-starved nature of shop staff balancing service work with software adoption
Ensure every new customer is set up to succeed from day one of go-live

Data Integrity & Hand-Off

Maintain “Source of Truth” accuracy in Close CRM, logging API credentials, Tenant IDs, and integration statuses
Hand off healthy, fully-configured accounts to the Product Support team for ongoing relationship management
Flag implementation risks or blockers early to leadership

What We’re Looking For

Required:

Comfortable switching between business conversations with shop owners and technical work in admin portals and integration dashboards
Strong communicator who can explain complex technical steps in a direct, no-fluff way
Efficiency-first mindset — you understand that in the automotive world, time is money
Proactive problem solver with a bias for action
Demonstrates consistent work ethic and ownership

Nice to Have:

Experience with CRM tools (Close CRM, Salesforce, or HubSpot)
Experience with payment or telecom dashboards (Finix, Twilio, Stripe, or similar)
Background in SaaS onboarding, customer success, or technical implementation
Interest in or familiarity with the automotive service industry
Startup experience or comfort in a fast-paced environment

What Success Looks Like

New customers consistently hit their go-live target dates
Clean, accurate tenant configurations with no downstream surprises
High customer satisfaction with the onboarding experience
Strong hand-offs to Product Support with complete documentation
Continuous improvement in implementation time and quality

Compensation & Benefits

Base Salary: $100,000
Medical: Employer-paid medical coverage
Dental & Vision: Available
Work Environment: Hybrid (US) — Charlotte, NC or Wilmington, NC, Eastern time business hours
Growth: Direct access to leadership and opportunity to grow with a fast-moving company

How to Apply

Apply through our Manatal careers portal or email your resume to careers@getspeedpoint.com.

Speedpoint

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Implementation Specialist