Full job description

Implementation Specialist (On-Site)

at UrVenue

Las Vegas, Nevada

ABOUT THE ROLE

We are looking for a passionate and driven Implementation Specialist to join Urvenue’s Implementation Team. In this role, you will be responsible for configuring company software to meet client needs and assisting with troubleshooting potential system or configuration errors. You can expect to work closely with internal teams as well as interact with some clients in-person or via phone and email.

To be successful in this role you must be well organized, self-motivated, and have a technical aptitude for software and hardware configurations. You are able to successfully manage a fluctuating workload of changing priorities without being easily overwhelmed. You are a quick learner and are customer service focused.

This is a full-time non-remote position and will report to the Implementation Manager at our corporate offices in Las Vegas, NV.

WHAT YOU’LL DO

Configure UrVenue’s proprietary software to meet client needs and specifications
Evaluate system configurations for quality, accuracy, and completeness
Communicate status updates via internal project management tools
Interpret client requirements from written and verbal communications
Review and resolve client inquiries and provide detailed information on resolution.
Maintain and assist with the creation of internal documentation (including client notes, processes and procedure)
Provide onsite assistance for software launches and hardware setup
Identify and find missing key details required for system configuration
Be available as an escalation point for on-call shifts
Support and assist on projects as needed

WHO YOU ARE

Possess excellent organizational skills and are comfortable with managing a shifting workload
Adept in clear and concise verbal and written communication in a professional setting
Capable of working independently and in a team setting, and contribute to a constructive work environment
Experienced with SaaS software and have solid working knowledge of modern technology
Proficient in MS Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides)
Adaptable and reliable team player
Solution oriented with strong analytical and problem-solving skills

WHAT WE OFFER

Competitive salaries and flexible work life balance
Benefit coverage including medical and dental
Flexible time-off policy
A fun, vibrant office environment in Las Vegas with a smart and passionate team doing incredible things to disrupt the hospitality tech space

UrVenue Core Values

Hospitality for Hospitality - We serve hospitality operators with urgency, care, and professionalism, because we are part of the experience.

Own the Outcome - We take responsibility for outcomes from start to finish and ensure nothing falls through the cracks.

Operational Reality Matters - We build solutions that work in real hospitality environments, not ideal conditions.

Build What Scales - We build solutions that scale across venues and drive real revenue and operational impact.

Deliver What We Promise - We commit responsibly, take personal accountability, and deliver outcomes that create real value.

Bring the Energy - We bring creativity, curiosity, and positive energy to how we work and how we interact.

Operate as One Team - We operate as one team, aligned and focused on outcomes over ego or territory.

ABOUT US

UrVenue is the leading hospitality technology platform that powers commerce, enhances the guest experience, and monetizes resort real estate by leveraging non-room inventory across all customer touchpoints in the booking and in-stay journey. UrVenue maximizes revenue-per available-customer (RevPAC) with its advanced booking, ticketing and presale platform built for hospitality venues: nightclubs and day clubs, restaurants and lounges, resort pools and beaches, sportsbooks, spas, special events, small group meeting rooms, recreation services, bundled experiences and more. Since 2011, UrVenue’s scalable enterprise technology has been the trusted industry standard for clients ranging from independent venue operators to global hospitality, entertainment and gaming organizations including Wynn Resorts, MGM Resorts International, Caesars Entertainment, Circa Resort & Casino, Tao Group, Fairmont and Club Med.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

UrVenue

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