About Attenteo
Attenteo is a healthcare-operations SaaS platform purpose-built for multi-location ambulatory care
operators — urgent care chains, FQHCs, ambulatory surgery centers, primary care groups, and
interventional psychiatry practices. We give operators a single system of record for daily operational
discipline: role-, location-, and service-line-aware task surfacing, real-time exception detection with
corrective-action closure, and built-in compliance analytics. Healthcare operations is the last major
industry without a system of record, and we own that layer.
Founded by physicians who scaled and exited a multi-clinic group, Attenteo has deployed to 600+
locations, recently closed a post-seed round, and is on a clear path to grow. We are a small, senior,
hybrid team that ships fast and expects ownership.
The role
We are hiring a Software Implementation Specialist to be the hands-on partner our customers rely on day to day. You will onboard new locations, drive adoption, answer questions, resolve issues, and make sure the operators who use Attenteo get real value from it. You will also be close to how the product actually works by helping customers configure workflows and feeding what you learn back to the team that builds it.
This is a great fit for someone who has healthcare operations exposure, loves solving problems for
people, and is genuinely curious about how software solves operational problems. You will work directly with the CEO and have room to grow with the company.
What you'll do
• Onboard and implement. Set up new locations, configure their workflows in the platform, and
guide teams to real daily usage of Attenteo’s operations system.
• Support and resolve. Be the first responder for customer questions and issues by diagnosing what
is really going on, resolve what you can, and escalate cleanly to Engineering when needed.
• Drive adoption and retention. Check in proactively, spot accounts that are slipping, and help keep
customers active, healthy, and engaged.
• Build relationships remotely. Develop friendly, trusted working relationships with clinic and
operations staff over video, phone, and email.• Connect operations to product. Capture the operational pain points and feature requests you
hear, and share them clearly with the CEO/CPO and Engineering so the product keeps improving.
• Keep things organized. Maintain customer records, track onboarding progress, and document how
things get done.
What we're looking for
• Healthcare operations exposure. Some background in healthcare operations: a clinic, practice,
health system, or healthcare software/services company, and a feel for how care sites run day to
day.
• Remote relationship-builder. You communicate clearly and warmly in writing and on video, and
you can earn trust with people you only meet on a screen.
•Problem-solver. You are resourceful and dig into the root cause of an issue rather than just passing
it along. You take ownership until it's resolved.
• Product and systems thinker. You're comfortable with software and think in terms of workflows.
You can hear an operational problem and reason about how the product should be set up to solve
it and explain that clearly to both customers and engineers.
• Organized and proactive. You manage many accounts and details without dropping things, and you
follow up before being asked.
How to apply
Send a short note on why this role fits you, along with your resume or LinkedIn, to Chirag Patel at
Attenteo (chirag@attenteo.net). When you send a note, please tell us how you solved a problem using an out-of-box software solution.
