Position Summary
Job Title: Junior Customer Success Manager
Department: 270 – Customer Success
Reports To: Senior Customer Success Manager
Job Type: Full Time; Salary Exempt
Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career.
Key Responsibilities:
Customer Success & Relationship Assistance
-Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion.
-Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed.
-Maintain accurate and detailed records of client accounts, communications, and outcomes.
-Help gather client feedback, testimonials, and referrals to support program growth.
Administrative & Operational Support
-Assist with coordination of events, materials, and schedules for Book Blast launches.
-Support team members with presenting to schools, meeting preparation, and follow-ups.
-Identify opportunities to streamline processes and help make customer experiences smoother.
Support & Process Improvement
-Support communication campaigns to help drive engagement and participation.
-Assist with light research or preparation for client meetings.
Event Management
-Serve as the primary point of contact for schools during peak weeks and throughout the season as needed.
-Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
-Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement.
-5. Training & Development
-Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details.
Obtain Referrals, Testimonials, and/or References
-Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network.
-Leverage client satisfaction to build a network of advocates for Books Are Fun.
Key Requirements:
-Experience: Proven experience in customer service, administrative support, or entry-level account management.
-Skills: Exceptional communication, relationship-building, and problem-solving skills.
-Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs.
-Attitude: Positive, proactive, and enthusiastic about helping others succeed.
-Strong organizational skills and attention to detail.
-Excellent written and verbal communication skills.
-Friendly, professional, and proactive attitude.
-Comfortable supporting multiple projects and priorities simultaneously.
-Passion for books, education, and creating positive experiences for clients.
-Comfortable working independently in a remote environment.
Working Conditions:
-This is a remote position.
Physical Requirements:
-Prolonged periods of sitting at a desk and working on a computer.
-Must be able to lift up to 10 pounds at times.
About Collective Goods and Books Are Fun:
Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time.
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Flexible Spending Account/Health Savings Account
- Supplemental benefits (critical illness, accident, & hospital indemnity)
- Employee assistance program
- Internet stipend
- Company paid life insurance + buy-up option
- Company paid short-term & long-term disability insurance
- 13 paid holidays throughout the year
- Paid Time Off
- Paid Volunteer Time Off
- Work from home
- Cultural connections such as our Quarterly Book Club
Pay
This is a full-time/salaried role with a compensation range of $45,000-$50,000
Work Location
This is a work from home position.
