Why ViClarity?

ViClarity is an award-winning Audit, Risk, and Compliance software platform serving clients in the Financial Services and Healthcare sectors. Our intuitive, scalable solution empowers organizations to efficiently manage their governance and compliance obligations. Headquartered in Tralee, Co. Kerry (Ireland), with a growing presence in Des Moines, Iowa, we operate globally and are committed to delivering excellence through innovation and client success.

We are seeking a full-time, US-based Implementation Manager to lead the successful onboarding and deployment of our software for clients across North America. This is a unique opportunity to shape our implementation approach in a high-growth market, ensuring a smooth transition from sales to long-term success. You’ll work closely with cross-functional teams across Project Management, Customer Success, Product, and Support to ensure each client gets up and running on ViClarity’s platform efficiently and effectively.

Salary Range: $80,000-$90,000

*NOTE: We are seeking candidates living in the Des Moines, IA metropolitan area. The role reports directly to our Ireland-based headquarters and will be a key player in scaling client delivery in North America.

What You'll Be Doing

Lead the end-to-end implementation of ViClarity's software for new clients
Serve as the primary point of contact throughout the onboarding journey, from kickoff to go-live
Develop and manage detailed project plans, timelines, and stakeholder expectations
Conduct discovery sessions to gather client requirements and configure the platform
Provide onboarding training and support, ensuring a smooth handoff to Customer Success
Monitor progress and proactively identify and mitigate project risks or delays
Collaborate with internal teams to continuously improve implementation playbooks and delivery frameworks
Maintain accurate project documentation and status updates in internal tools
Champion a high standard of client service and implementation excellence

Who You Are

Bachelor’s degree in Business, Information Systems, or a related field
3–5 years of experience in SaaS implementation, onboarding, or project management roles
Experience with GRC, Compliance, or Healthcare software a plus
Strong client-facing skills with the ability to manage competing priorities and complex stakeholder environments
Demonstrated success in delivering technical projects on time and within scope
Experience working with cross-functional global teams in a fast-paced environment
Excellent communication, organizational, and problem-solving abilities
Self-starter with a proactive mindset and attention to detail

**Credit and criminal background verification required on all applicants.

ViClarity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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