Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
The Director of Customer Success – North Americais responsible forleading and scaling the Customer Success function across the North American region, driving customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio.
Reporting to theChief Customer Officer,the role leads a team of Customer Success Managers and is accountable for ensuring customers achieve measurable business outcomes, realise value from their investment, and remain engaged advocates of Kainos. The Director will partner closely with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience and predictable retention outcomes.
This is a strategic leadership role that combines people leadership, customer engagement, operational excellence, and commercial accountability.
Customer Retention & Value Realisation
Customer Success Leadership
Customer Engagement & Advocacy
Support the development and execution of Customer Advisory Boards, customer communities, advocacy programs, and executive briefings.
Drive consistent adoption of customer success methodologies, playbooks, lifecycle management processes, and customer health frameworks.
Partner with Customer Operations to improve reporting, forecasting, segmentation, and customer lifecycle management.
Cross-Functional Leadership
Partner with Professional Services, Support, Product, Sales, and Marketing leaders to deliver joined-up customer outcomes.
Provide insight and recommendations to senior leadership on retention trends, customer sentiment, risks, and opportunities.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
