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Position Overview
As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions.
Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.
Responsibilities
You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
You will onboard new construction customers with a focus on accelerating their time to value
You will coordinate a variety and diverse range of tasks, topics, and customers
You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
Track account health to identify churn risk and work to eliminate that risk
Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
Share, propose and build best processes to allow our organization to grow
You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services
Minimum Qualifications
At least 3 years of experience in a customer-facing, B2B role
4 Year Degree or equivalent experience
Experience in Customer Success, Account Management or a client-facing role
You will be fully remote with travel expected up to 35%
Display sincere curiosity to understand one of the largest, most complex industries: construction
Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
Process-driven and organized
Have a record of accomplishment, and demonstrated drive for achievement
Experience with AEC workflows and awareness of BIM solutions focused on Construction
Previous experience in the Construction Industry
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $68,000 and $122,210. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
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