Strategic Customer Success Manager

Blee • Full-time • Remote (United States) • $160k - $200k / year • 1d ago

Why Blee:

Blee is an AI-first marketing content compliance platform. PayPal, NerdWallet, and Brex already trust us. We're YC-backed, founded by an ex-Adobe marketing ops leader and former lawyer, and we're defining a category that didn't exist two years ago—across Fintech, Financial Services, CPG, Travel, and Life Sciences..

With offices in San Francisco and New York, we value in-person work but offer remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important. You’ll be joining a team that values clarity, ownership, and shared responsibility—and is focused on building something that genuinely improves how teams work.

The Role

This is a Strategic Customer Success Manager role for someone who wants to own the long-term relationship with legal and marketing teams at some of the world's largest organizations. You will take accounts from go-live through renewal – driving adoption, expanding usage across teams and use cases, and making sure Blee measurably reduces the time and risk in every piece of content our customers publish.

What You'll Do

Own a portfolio of enterprise accounts – Serve as the primary relationship owner for legal and marketing stakeholders once implementation is complete
Drive adoption and expand usage – Track active users, submission volume, and review coverage; identify the teams, geographies, and use cases not yet live on the platform
Run a consistent customer cadence – Weekly or biweekly working sessions, monthly check-ins, and quarterly business reviews tied to the outcomes each customer signed up for
Report on measurable value – Build and present the numbers that matter: AI review accuracy, flag volume and resolution, reduction in manual review, and turnaround time
Tune the platform to the customer – Refine rulesets, disclosure libraries, and review configurations as products, regulations, and campaign mix change
Own account health – Maintain health scores, surface risk early, and run recovery plans when engagement or sentiment slips
Partner with your Account Executive on renewals and expansion – Surface the signals, build the value case, and jointly own the commercial conversation
Be the customer's voice inside Blee – Translate feedback into prioritized product input and close the loop when it ships
Take clean handoffs from Implementation – Absorb the full context package at go-live and carry the roadmap forward without a reset
Build the customer success playbook – Document steady-state patterns, QBR templates, health frameworks, and save motions

Who You Are

Relationship-driven and outcome-obsessed – you measure yourself by whether the customer actually got what they bought
Executive-ready; you're comfortable presenting to VPs, GCs, and C-level stakeholders
Fluent with data – you can pull the usage numbers, build the business review, and defend the story behind them
Technically capable – you configure the product yourself and can reason about integrations and data flows without an engineer for every request
Structured and proactive; you run your book on a cadence rather than reacting to inbound
Calm under tension – you can absorb a frustrated stakeholder and turn it into a plan
Excited to define and own a critical function at a high-growth company

Who You'll Work With

You will work directly with Blee's customer success and product leadership, partnering daily with enterprise customers' legal, marketing, and compliance teams, and closely with the Account Executive and Implementation Manager on each of your accounts.

Requirements

5+ years in customer success, account management, or another post-sale customer-facing role at an enterprise SaaS company
Experience owning a portfolio of enterprise accounts, including retention and expansion outcomes
Track record of running executive-level business reviews and driving adoption across multi-team organizations
Comfort in a regulated or compliance-adjacent domain (financial services, life sciences, or similar is a plus)
Technical fluency: product configuration, integrations, and usage analytics
Willingness to travel to see customers in person (approximately 10-20%)

#BI-REMOTE

#LI- REMOTE

How We Work:

We have offices in New York and San Francisco and value in-person collaboration, but we're open to remote for the right person. Wherever you're based, expect bi-annual off-sites and the chance to spend time in our other offices when it matters.

What You’ll Get:

Competitive salary and equity package
Bi-annual get-togethers
Fully paid medical, dental, and vision insurance
Free access to OneMedical (US Only)
Company-paid life insurance (US Only)
Company-sponsored 401k + matching (US Only)
Flexible time off (with mandatory 15 days off)
Financial support for work-adjacent learning opportunities

Blee is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

For roles based in the US, applicants must have authorization to work for any employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Beware of Imposter Recruiters and Job Scams

All official communication from our talent team will come from an @blee.com email address.
We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.
We will never request payment for equipment, training, or application processing.
Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/Blee

If you are contacted by someone claiming to represent Blee but you’re unsure of their legitimacy, please reach out to us directly at hiring@blee.com before sharing any personal information.