Software Recruitment Solutions is partnered with a profitable YC-backed startup solving some of the hardest problems in data infrastructure today! They specialize in building highly complex B2B SaaS products that service one of the largest but most overlooked industries. They’re profitable, widely adopted with rapid customer growth and operate within a huge market space with very limited competition.
They're looking for an Implementation Specialist / Customer Solutions Engineer to own the full customer journey from onboarding through product implementation: configuring integrations, training users, troubleshooting issues and managing concurrent implementation projects.
Required experience:
- Experience in a customer-facing role such as - Implementation Specialist, Customer Engineer, Consulting, Customer Success, Implementation Management, Solutions Consulting or Technical Project Management
- Strong communication skills with the ability to adapt tone and detail for different audiences, from finance leaders to engineers
- Methodical troubleshooter, or strong aptitude to learn technical concepts quickly
- Comfortable owning client relationships directly, end-to-end
What you'll be working on:
- Owning customer onboarding end-to-end, from sales handoff to full go-live
- Managing concurrent implementations, each with distinct timelines
- Building scalable onboarding processes to reduce manual effort
- Surfacing customer feedback to product and engineering to shape the roadmap
This is a high impact role, reporting directly to the CEO. Base salary $110k-$180k + equity + benefits, onsite in downtown San Francisco.
For immediate consideration please apply, interviews for strong applicants are usually booked within 48 hrs.
Customer Solutions Engineer | Implementation Manager | Implementation Consultant | Implementation Specialist | Solutions Engineer | Customer Success Engineer | SaaS Onboarding | Technical Project Management
